Shipping policy

Shipping Policy

Shipping Locations

We are based in the UK and ship domestically (UK).

Processing Time

Orders are typically processed and dispatched within 2 business days after payment confirmation. Processing times may be longer during peak seasons or promotional periods.

Shipping Methods & Delivery Times

Delivery times vary depending on the destination and shipping method selected at checkout.

• UK (Domestic):

  • Standard Shipping: 1–3 business days

Shipping Costs

• UK orders: Free shipping with purchases of £200 
  

• We use Royal Mail & DHL as our preferred carrier partners.

Order Tracking

Once your order is despatched, you will receive a confirmation email with a tracking number (if applicable). You can track your order via the carrier’s website.

Shipping Delays

While we strive to meet delivery estimates, unforeseen delays (e.g., weather, customs, carrier issues) may occur. We are not liable for delays once the order is in transit.

Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us within 14 days of delivery, and we will assist in resolving the issue with the shipping carrier.

Returns & Refunds

For information on returns and refunds, please see our Return Policy.